Shipping Policy

This Shipping Policy explains how Lige Design processes and ships orders to customers worldwide.

1. Store Information

Store name: Lige Design
Website: ligedesign.com
Contact email: support@ligedesign.com

2. Order Processing Time

Orders are usually processed and prepared for shipment within up to 5 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

3. Estimated Delivery Time

The estimated delivery time is between 5 and 25 business days after the order has been shipped.

Delivery times may vary depending on the destination country, customs procedures, local carriers, holidays, weather conditions, logistics delays, and other circumstances outside our control.

4. Worldwide Shipping

Lige Design ships orders worldwide. Availability, delivery times, and shipping options may vary depending on the destination country or region.

If shipping to your location is unavailable at checkout, please contact us at support@ligedesign.com for assistance.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Tracking updates may take a few business days to appear after the package has been dispatched.

In some cases, tracking information may not update immediately due to carrier processing times, customs procedures, or local postal service delays.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Lige Design is not responsible for customs delays, import restrictions, or additional charges imposed by your country.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Lige Design is not responsible for orders that are delayed, returned, lost, or undelivered due to incorrect, incomplete, or outdated shipping details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@ligedesign.com. We can only update the address before the order has been processed or shipped.

8. Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us at support@ligedesign.com so we can help you check the shipment status.

Please note that delays caused by customs, local carriers, incorrect addresses, failed delivery attempts, holidays, weather conditions, or other factors outside our control do not qualify for automatic refunds.

9. Lost Packages

If a package is confirmed lost by the carrier, Lige Design will review the case and may offer a replacement, refund, or another suitable solution depending on the shipment status and available carrier information.

We may require reasonable time to investigate the issue with the carrier or logistics provider before a final resolution is provided.

10. Failed Delivery Attempts

If the carrier is unable to deliver your order due to failed delivery attempts, refusal of delivery, or failure to collect the package, the order may be returned, delayed, or discarded by the carrier.

In these cases, Lige Design may not be able to offer a refund or replacement.

11. Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability, warehouse location, or logistics requirements.

If items are shipped separately, you may receive more than one tracking number.

12. Customer Support

Our average response time is up to 3 business days.

For shipping questions, delivery updates, or order assistance, please contact us:

Lige Design
Website: ligedesign.com
Email: support@ligedesign.com

13. Policy Updates

Lige Design reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.